Policies

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Consultation & Consent

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All patients receive a full consultation before treatment, including a review of medical history, discussion of aesthetic goals, possible complications, possible side effects, expected outcomes and explanation of options. All aesthetic treatments and IV Therapy treatments are only administered after a consultation with a Registered Nurse and Medical Doctor or Nurse Practitioner. Informed consent is required before any procedure. Aesthetic treatments or IV Therapy is only available for patients 18+. Certain medical conditions may require medical clearance or exclude treatment.

 

Safety & Treatment Standards

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Aesthetic treatments and IV Therapy are administered only by licensed, trained Registered Nurses. Sterile, single-use equipment is always used, and all procedures follow legislation, law, evidence-based guidelines, manufacturer and clinic protocols to ensure safe results.

 

Privacy & Confidentiality

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Patient information is stored securely in line with the Privacy Act 1988 and Australian Privacy Principles. Patient photos or testimonials are only used for marketing with written consent.

 

Pricing & Payments

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Prices are clear and inclusive of consultation, treatment, and follow-up care. Payments can be made via card, cash, online, or approved payment plans (e.g., Afterpay). Refunds are not offered once treatment is administered, though corrective treatments may be provided if necessary.

 

Aftercare & Follow-Up

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Patients receive email and verbal aftercare instructions. Aftercare is also available on our website. A follow-up appointment within two weeks is recommended to review results and provide touch-ups if required. All aesthetic and IV Therapy patients are given an afterhours contact card in case of a complication.

 

Feedback & Complaints

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We welcome patient feedback. Complaints are addressed promptly and fairly, following Australian Consumer Law guidelines if needed. Complaints are addressed via the booking tab by booking a complaint consultation.

 

Advertising & Promotions

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All advertising is factual, evidence-based, and compliant with AHPRA guidelines. Discounts, promotions, and testimonials require written consent and are never misleading.

 

Staff Training & Professional Development

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Our team continually updates their skills to deliver the highest standard of care. New practitioners work under supervision until fully competent.

 

Emergency Procedures

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The clinic is fully equipped, and staff are trained to manage medical emergencies, including allergic reactions or complications. Patients are referred to appropriate healthcare providers if needed.

 

Cancellations

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Appointments must be cancelled at least 48 hours in advance or the full deposit will be forfeited.